At MyHomeEtal, customer satisfaction is our utmost priority as we offer refund, return of defective products that you have purchased on our Platform. This Return and Refund Policy (the Policy) informs you about your right to return and receive a refund for products purchased on our Platform as well as describes the procedure, rules and guidelines relating to the return and refund of products purchased on our Platform.

Kindly read this Policy carefully to understand the rights and requirements for the return of and refund on products.


  1. Return and Refund Policy


Upon delivery of a purchase from the Platform, the customer will be required to confirm receipt of the goods/product. Upon such confirmation, the customer agrees that the goods/product has been received in good condition.


  1. Refunds


Refund of money paid on the Platform for the purchase of any product shall only be done upon request by the customer where the purchase order has not been processed, shipped or delivered to the Customer within the timeline for delivery indicated by the Inventory owner;


  1. Exceptions


3.1. Notwithstanding other provisions of this policy, and subject to the our return policy, we may refuse to accept returns in the following circumstances:

3.1.1. Where the customer receives his exact order but simply changes his/her mind on the product;

3.1.2. Where the customer misused or mishandled the Product in such a way that causes it damage;

3.1.3. Where the customer was made aware of the defects prior to making the purchase;

3.1.4. Where the customer realizes after delivery of the Product that he/she had no use of it.


  1. Exempted Products


Notwithstanding anything to the contrary in this Policy, we may not accept any return for all exempted products.


  1. Damaged Products


If you discover the product purchased from our Platform and delivered to you is damaged, please take the following steps:

5.1. Report the damage immediately to us upon discovery;

5.2. Ensure that the damaged product is returned in the same condition and packaging as it was when it was received;

5.3. Upon confirmation, you have represented and warranted to us that the product has been received and they are in good condition. As such, unless it is permissible by the policy of the Inventory manufacturer, all rights to return the goods/product.


  1. Return Shipping


The Inventory manufacturer shall bear all shipping and delivery costs associated with the return of the Product (s) including all risk associated with the delivery, damage and loss in transit. If the Product is being returned for repairs or an exchange, the Inventory manufacturer will also bear the shipping/delivery cost as well of collection of the Product.